1. The company's products are free of charge for one year (irresistible natural disasters, man-made damage, etc. are not covered by the free warranty), due to product quality problems, replacement within three months, lifetime maintenance system (exceeding the warranty period, parts costs are charged at the factory price) .
2. The company visits users more than twice a year on a regular basis to understand the system usage and answer difficult questions.
3. After receiving the technical call from the user, the company will work normally: within one hour to respond. If the two parties need to reach the scene after specific consultation, they will arrive at the scene within 24 hours in the city and within 48 hours in the province. , Arrive at the scene within 72 hours in China; holiday time: respond within 2 hours, the time required to arrive at the scene is determined according to the actual situation of the two parties through consultation.
4. The company trains related operators free of charge and provides related technical consultation for free.
5. On-site service of engineering personnel, the fees are charged as follows:
Domestic: Engineering personnel 480 yuan / day / person
Hong Kong, Macao and Taiwan: engineering personnel 800 yuan / day / person
Abroad: Engineering personnel 1200 yuan / day / person
6. For daily service, please contact the customer service specialist by phone or online: Monday to Friday: 8:30 to 12:00 am; 2:00 to 6:00 pm If there is an emergency during holidays, please contact the sales specialist or customer service directly. Commissioner (15999571551).